Androïde is proud to announce the obtention of the HDI Team Certified Award by its service desk. HDI is a global association of more than 150 000 professionals with the goal of improving customer experience through the development of the help desk industry.
“This award serves to emphasize our personal commitment and the importance we place on providing superior service.” added Martin Milliard, CEO at Androïde. “We are particularly proud to be the first organization in Quebec to receive the HDI Team Certified Award in 2016.” says Jean-François Houde, Service Desk Director.
To earn this award, HDI requires that at least 80% of a service desk’s staff complete a rigorous certification process leading to the granting of an HDI professional title. These certifications demonstrate specialized skills for different roles in the field of technical support, as well as the adoption of best practices recognized by the industry.
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Androïde achieves the Avaya Gold Partner level, distinguishing itself by demonstrating technological success and commitment to its customers. To earn Avaya Gold Partner designation, partners must demonstrate expertise through rigorous exams and provide customer references that demonstrate both the quality of their services and their ability to carry out successful implementations.
In addition, Androïde is also part of the Customer Excellence group for obtaining sustained excellent results based on feedback provided by Avaya customers as part of satisfaction surveys conducted over the last 12 month.
Avaya is recognized as a global leader for its innovation in the field of collaboration solutions and enterprise real-time communications. Their company provides unified communications, video, customer management, networks solutions and related services to businesses and government organizations of all sizes worldwide.
Fortinet, a world leader in cybersecurity solutions, awarded Androïde with the gold partner status. To achieve this level, the partner must demonstrate its commitment by successfully completing certifications assessing its technical expertise and its ability to implement solutions to meet specific needs. Gold level partners also distinguish themselves by their superior customer service, as well as their ability to support Fortinet solutions.
Nowadays, cybersecurity is critical for organizations that must now face threats of ever increasing intensity and diversity. The potential consequences of a security breach are significant. They may result in lawsuits, cause loss of income and productivity, or even seriously taint the reputation of the victim organization.
Fortinet is positioned ahead of the Magic Quadrant for Unified Threat Management published by Gartner in August 2015. This study analyzes the most important players in the field of unified threat management solutions based on the completeness of their vision and their ability to execute.